China Airlines
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Poor
Staff at China Air London Heathrow did not know that you can leave the airport with a 24-144 hour visa. And said that you can no longer get a visa on arrival. I spoke to 6 different staff who told me this. And I had planned to see a friend & cancelled it due to the advice. Seriously! When you arrive - its the first thing you see!! I got a temp visa upon arrival, no problem at all ! I asked if i could collect my suitcase as it was a 19 hour layover & they said no, as my luggage would go missing! Appauling customer service. The food is pretty bad. It is also very dirty. I was shocked to see visible food items / dirt on the floor & the obviously broken tv screen was sellotaped to the chair! I was honestly shocked to see my luggage arrive upon landing - both ways. There was a huge ‘lost luggage’ office for china air in beijing, which was worrying to see also. They do have pleasant staff on board, who were very welcoming. Shame about the cleanliness onboars / food & staff giving wrong advice! It is cheap though, so good if you’re looking for a cost effrctive trip. You do get what you paid for.