Philip Paton is a verified reviewer on CrowdTrust who has written 2 customer reviews with an average rating of 1.0 out of 5 stars.
Honest, first-hand experiences shared with the CrowdTrust community.
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Not part of your household when I’m literally sitting at home is so f**king annoying
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I have been a loyal Celebrity Cruises customer, having embarked on 10 cruises with them over the years, experiencing everything from inside cabins to royal suites. We even celebrated our honeymoon with Celebrity, cherishing the quality service and exceptional experiences they once provided. Unfortunately, my recent cruise with Celebrity has left me extremely disappointed and disheartened. The real frustration, however, came after the cruise. I lodged a complaint about our experience, hoping for some understanding and resolution. Instead, I was met with a complaint handler who was not only indifferent but also unable to empathize with our situation. It was clear they couldn’t put themselves in our shoes, despite our long history with the company. After such a negative experience, I no longer feel valued as a customer. The lack of appreciation for loyalty and the significant decline in customer service mean that I won’t be rushing back to sail with Celebrity Cruises anytime soon. It’s a real shame to see such a once-great company fall so far.