Aussie Broadband
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Extremely disappointing service from…
Extremely disappointing service from Aussie Broadband. My SIM card has not been working for five days, and despite multiple attempts to get help, the issue is still not resolved. They told me they would send a replacement SIM via express delivery, but clearly that hasn’t happened — I’m still waiting. This is not just an inconvenience. I rely on my number for work to receive shift notifications, and because of this ongoing issue, I’ve already missed three days of work and lost income. What’s most frustrating is the lack of urgency and accountability. It feels like customers are not taken seriously, and once you’ve paid, there’s little care about the impact on your situation. This experience has caused me stress and financial loss. I expected much better from a provider like Aussie Broadband. Based on this experience, I would not recommend their service.