American Water Resources
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This company is a FRAUD
This company is a FRAUD. I had three issues that should have been covered under my protection plan. I had sewer protection they sent a plumber and eventually claim was denied claiming issue was preexisting and was quoted over a 14k to fix. 2nd my steam boiler wouldn’t ignite I called and they said it would take up to 48hrs to have someone come take a look I escalated the situation and days passed by without no contact. When in contact i was told they had no service providers to find my own and that they would reimburse. 3rd my water heater started to leak I called and was told by their service provider that my 75 gallon is not covered. I tried Escalade situation weeks passed by until I had to call back. When I called back representative told me that the situation will not be escalated. I demanded several times to speak to a supervisor and was given the run around until I spoke to one who believed she was the owner of the company. She claimed she was the only one I could talk to and her managers dont talk to customers! By the end of that conversation she tried to accuse me of trying to commit fraud by saying this bs company should at least cover my water heater up to a 50 gallon which they would cover and I would pay the difference. This company is a fraud! They said the heater should have never been covered but yet they continued to charge for coverage. I guess they charge a low monthly amount so in case someone makes a claim they can say it’s not covered and refund the coverage amount. I requested a refund from day one for all services I was paying for and they refused. I am now going to dispute the payments with my credit card company.