TE
TestnGo Services
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No CS
My wife and I recently contracted C-19. She works in NHS hospital and we both needed urgent assurance that she (& I) were negative. I ordered kits on Monday morning after reading their promise to deliver next day (or latest day after). I'd paid extra £6 for the RM service and the kits didn't arrive until late on Thursday. I spoke to CS via chat and was told the delay was down to postal strikes. Fair enough but have another courier in place to cater for such events or else lose customer loyalty and customers. The person I spoke with on chat was very unapologetic. Apparently, the customer is not always right. Won't be using again :-(