Alfa Travel
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Worst New Years Eve possible
1 star as the hotel was comfortable and clean. The staff were hard working and polite How would you fancy a New Year trip where there were no games as promised. The music was poor, the singers average and no party atmosphere. Row upon row of miserable OAPs no dancing. It was more like an old folks home than a happy event and celebration. Many complained. We did to the company customer services. They told us that we were wrong, that the room wasn't overcrowded. We were wrong that the vegetables with the meals were not tinned or frozen. Waste of time. There's better tour companies out there don't waste your time with Alfa In reply to your message, your emails agreed that the entertainment was not acceptable after many complaints. It was not just us that put poor comments on the questionnaires at the end of the trip. A Clever but failed attempt at your manipulation of our review, to try put the impression we as a group of 8 were whining unnecessarily. Sadly this will back fire as people realise how problematic the customer services are to deal with Sadly the latest replies from the company continue to be patronising and without care. What should have been a memorable celebration, was spoilt by the lack of decent entertainment. If a risk assessment was carried out, it would have had to address the amount of older geriatrics people, many physically restricted, some with walking aids sat compact in a small room. Should an emergency have occured it could have been tragic, but they are still refusing to accept there was a problem. Many at the venue agreed with our findings. So Alfa management and customer care would prefer to ignore this and pacify with a few condescending words