KX Tickets
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Terrible Pearl Package at Starlight Express Wembley Express
I bought tickets for the pearl package at Starlight Express Wembley which cost more than the seat tickets for this show so I expected a seriously good VIP experience. It was a terrible experience. We were passed from pillar to post as no-one knew what to do with us. Eventually, a host was found who took us to the Observation Bar which we had foolishly thought might overlook the set. But no, it overlooked everyone coming in to the theatre lobby and there were no staff at the bar. We ordered drinks and were told they didn’t stock them (having been told to order anything. We had asked for a J2O and a pineapple juice. Nothing special!). Eventually they served two of us and had ignored the third person in our party. We had the same experience with ice cream where 2 were served and the third person ignored. During the interval, we were shown to a roped off area and served canapés with little or no time to consume them. The whole attitude was rather surly and rude at times and certainly not VIP. After commenting to the staff member about their attitude it did turn around for the second half. All in all, we felt totally cheated so I complained and was offered a 50% refund. I asked for a greater refund but they told me it was mostly my fault we hadn’t enjoyed the package so it was 50% or nothing. I accepted the 50% refund The show itself was wonderful, full of energy and speed along with marvelous stunts and fun. Highly recommend the show, but don’t waste your money on the “extras” packages!!