CE
Celebrity Cruises
View company profile →
Missed cruise complaint handling not great!
Missed our cruise last year due to dreadful connecting flights. Waited months for a refund and even longer for my complaint to even be acknowledged. Spoke to a lovely lady in the executive team who has offered half of the cost of our cruise each towards a new cruise to find cruises have actually gone up by that amount anyway so not actually saving anything. Still persevering to see if they will offer more but hearing nothing. For such a big prestige company, customer service is very very poor!