TBO Bank
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Deceptive business practices
Last Sumner I was approved for a predatory loan BY atlas financial. I was desperate and accepted the terms of paying over $125 every week. After several months i called and asked if my loan repayment could be reduced and everything went well until Atlas began withdrawing 125 a week again after promising in writing my withdrawal would be reduced to $25 a week. I had to visit my bank for fraud called customer service and they realized it was an AI mistake so customer service advised me to use another bank account for the weekly withdrawal of $25 per week. Again more errors and they stopped automatically withdrawing funds even though they had my debit card information in their system. TBO merged or took over Atlas Financial and just so you know the call center isn't located here in the United States because a month ago there were roosters crowing in the background when I spoke to a customer service representative who definitely sounded like he was from a Latin American country. He said $22 would be withdrawn automatically from my debit card and again their system neglected to make this weekly withdrawal. I never got a call from TBO to fix their systems error. However I did receive an email 📧 today stating my remaining balance owed was sold off to a third party and obviously that will tank my credit score. If you contact customer service it's transferred to a foreign country call center and no one has any idea what they're doing. I strongly advice everyone not to borrow money from these people. They aren't trustworthy and they obviously don't know what they're doing.