Hazelton's Canada
View company profile →
Complete disappointment
I am beyond disappointed with the order let alone the customer service. I have never experienced such disappointed in the many years I have placed orders with different companies over the years. We ordered a basket for our father for father's day and added 2 extra cheeses as it came with brie cheese and we knew it was not his favourite. The basket arrived and they sent 2 brie cheese and another similar to brie. When reaching out to customer service not only do you not get to speak to a person and it all needs to be on email they refused to rectify the problem in any form and fall back on the policy of being able to switch out items without notice. This is the worst customer service I have experienced. My excitement for this company and using them in future is shattered as I definitely will not be doing so. Please fellow Canadians use at own risk especially if you pay extra for certain items.