Sunshine

May 3, 2020

Extremely Disappointing Experiences

I will be writing several reviews since I’ve had many experiences online and in person. I’d like to start off with the worst experiences first. I’ve purchased things from the Cockeysville and Parkville Maryland stores. Cockeysville’s customers service was BEYOND POOR! They way their curbside delivery was set up was POOR! The woman they had bringing packages out was RUDE, DISRESPECTFUL, and UNPROFESSIONAL!!!! I WILL NEVER BUY PRODUCTS FROM THERE AGAIN! Second runner up is Parkville. I ordered oil for my sewing machine. Money was taken from my account but my order to tell me to pick it up was NEVER sent to me. After 3 days, I called the store. An associate asked me for my order number and said she would print the paper out and have someone to pull it. After waiting an additional 2 days I called to cancel the order but she says, “No, you can pick it up today or tomorrow. Whatever works best for you.” So I went to pick it up a few minutes later. While picking it up I asked the guy who brought the bags out did they have sewing machine and he answered yes. So I decided to go in to see them. He had already had models at the cash register to choose from. Models I hadn’t seen while doing research online (as I am a new sewer). There were 3 Singers (all different models), and 2 Brothers St371HD. I explained want I was doing, what I needed, and my future plans. Initially, I was unaware that the bag guy was the manager of the store until he said he was going to call his associate to help me with my decision as the store was already closed. My best friend was there with me and telling me REPEATEDLY to not choose the Brother and one of the Singers because the ratings were very low online. But NOOOO I went against what he told me and trusted the advice of the well trained LYING ASSOCIATE! Then THEY ALL had the audacity, to read me and guess what I could or couldn’t afford!!!! Once I started talking about the thousands of dollars I’ve sent online at their store and others, the manager then says, “I have a machine in the back for what you’re looking for for $1200. By then I’m annoyed so NO. Every instinct screamed to leave and just buy my new machine online... but I didn’t listen! My smaller Brother machine’s speed is 850, and the one just purchased is 800! No speeds being posted on the box like others should’ve been a red flag! But the associate RAVED about this machine and how she has one and LOVES IT! LIES!!!! And because of this virus, I’m in able to return it right, so I have TONS of orders that will still be delayed with slow producing machines! The online warehouse is next inline for my fury! They will send piece by piece out for delivery and take from your account while doing so. I expect for the money to go out when I place my order... If the product isn’t there and has to be canceled THEN RETURN THE FUNDS! I think that easier to let the customers know what’s taking place with their orders since NO ONE is EVER available to answer the phones on the customer hotline or by email!!! My ONE GREAT INITIAL experience was with the store in Frederick on St. Patrick Street! It was 💯 % but they were damn close! I really enjoyed getting my curbside purchased from them! IF and that’s a big if atp, I decide to shop at Joann Fabrics in the future, it will ONLY be from the Frederick MD location! But for now I’m extremely discussed with my overall experience with this company. And I’m a postal worker just in case someone from the HORRIBLE stores read this! I’m good in my finances... smh