Mike Harris Aerial & Satellite
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Some inconsistency in the experience of their engineers
Requested an engineer to diagnose and resolve poor reception and initial call was arranged efficiently. Engineer was very polite and tried to be helpful spending quite a bit of time trying to install an aerial in the loft which he later removed as it didn't resolve the issue, however he did replace my existing mast-head amplifier which improved things a little. I was never given a written quotation for the work and there was a misunderstanding about the cost of the work which I subsequently felt was quite expensive especially as the problem wasn't completely resolved. I called customer services who confirmed that the charge was correct but arranged for a senior engineer to visit as I still had an issue with reception. The second engineer had many years of experience and said almost straight away that the poor reception was due to my location and couldn't be improved. The engineers are subcontractors and so don't necessarily know each other but the second, more experienced engineer said that he thought the first guy was wasting his time (and I guess my money) trying to install an aerial in the loft when I already have a high-gain aerial on a mast with a mast-head amp which couldn't get all the Freeview channels. My conclusion is that this is a reputable company and if it is possible to get a good reception they will sort you out eventually but not all of their engineers are up to the same standard and I think they are a bit expensive.