Squirrel Internet Ltd
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Excellent customer service
Having been waiting and begging over a decade for FTTP in my area, I was over the moon to not only finally get decent internet speeds, but for my new provider to have themed themselves around Squirrels (my favourite animal). There's been a few theething issues but frankly I've had worse switching between the classic providers than I have on this brand new installation, and the big difference is how Squirrel have handled everything. With BT, Vodafone, Plusnet etc. it always felt like I was just a cash generator, there was constant outages and we were charged through the nose for speeds that could barely watch a YouTube video, but now with Squirrel almost all my issues have been solved with a quick conversation. The only thing that's taken longer than a few minutes was my old analog phone not working with the new digital landline, so Squirrel just sent us a new phone that works for free. While I always longed for the speeds of FTTP, it's the exceptional service that's been the stand out for me, Squirrel has some incredible people on staff, and I look forward to the rest of our time together.