APT River Cruises & Tours
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Excellent cabin and very comfortable…
Excellent cabin and very comfortable bed. Spotlessly clean thanks to Neda. Food good, staff very helpful but need training eg clearing plates before everyone on the table had finished eating; ushering us out before we were ready, presumably to start setting up for breakfast. The late breakfast was very poor; there was hardly anything to eat! The tour director ,Roland,was excellent. But we all wanted to have printed daily programmes. Having messages on the TV is ok but you have to memorise it all. Why not send it to people's phones, it isn't difficult. Tours were excellent, guides very helpful. We were somewhat confused about Travel Marvel which we had never heard of until we boarded. We thought we were on the wrong ship as we had booked with APT! And, some people had gifts of backpacks but not us. And, at the airport there was complete confusion with the meet and greet in the name of Travel Marvel not APT. Eventually we were united. Finally, you need to do something about access to your website. It doesn't work in Spain. Your staff in the UK sent me a link but that didn't work either. And I've told your UK office about this but no response.