Routes Car Rental
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If I could give negative ⭐️’s I would.
Booked a car through Priceline for a trip to punta cana Dominican Republic. Unbeknownst to me I was actually renting a car through a company called Allied , which also unbeknownst to me, was actually Routes. First off I called the number given to me on my itinerary to get a shuttle from the airport to the rental facility. No one answered for almost an hour. When they did the woman said “look for a guy wearing an orange vest”. Needless to say there was not a guy to shuttle me. That was lie number 1 I arrive at allied/routes rental store and the gentleman helping was very nice. However the car I was given was a complete piece of junk, was filthy, had less than 1/4 tank of gas in it. I drive it to my hotel. The next morning (Jan 2) I go to use it and the battery is dead. I paid for the roadside assistance however that turned into a nightmare. I spent 6 HOURS calling all sorts of different numbers, was constantly hung up on, was disconnected and basically got the total run around. Finally almost 7 hours after calling a guy shows up and jump starts the car. Next day Jan 3. Wake up and want to take a drive. I open the door and the alarm starts blaring. Can’t turn it off bc the key fob isn’t working. Go to start the car , again battery dead. Another series of phone calls and the guy comes again and jump starts the car. I try and explain to him that I do not want the car any longer and he just smiles and leaves. I call allied to tell them I do not want the car any longer. No one answers the phone. I then send allied/routes a WhatsApp msg telling them I do not want the car and to come get it. That was 6 hours ago as of me writing this and no one has responded. Bottom line I rented a car for almost $500 for 5 days and cannot use it. DO NOT RENT FROM ALLIED/ROUTES and before you rent from Priceline be sure to find out who you are actually renting from! I have already put a block on all my cards so they cannot charge me more and will be going after Priceline for a refund.