AERCAR Rentals
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DO NOT RENT WITH THIS COMPANY!
We went to Cyprus twice and both times we booked our car there. Second time around we even recommended it to some friends because we were absolutely happy with the service. When we picked up the cars were told to take pictures of all the scratches the it had (like last time) - which were many as expected with cheap rental cars - but didn’t bother us as it doesn’t affect how the car drives. We were told to never go off-road, which we didn’t. Then we were asked to put our address, so they knew which part of Cyprus we were staying in and went our merry way. After returning the cars this time, a lady mentioned a new scratch at the bottom front of our friends car. She asked if they had pictures of the car before, and of course we took some. But as it is ON THE BOTTOM OF THE CAR this part could not be seen in the original photos. She then said we have to pay 230€ for the damage. We said that this is ridiculous, as we did not scratch the car, and they should have told us to even take pictures OF THE BOTTOM OF THE CAR. She furthermore said something along the lines of “ah I see you stayed in Polis, the roads there are not good”. No mention of this when we filled out where we stayed upon pick up. We then asked to speak the owner/manager who REFUSED to talk to us. As we had flights to catch we had no other option than to pay the 230€. We come to Cyprus every year but I will never ever rent with this company again, and neither should you!! There are so many better ones!! Please keep your money! Side Note: Not quite sure what they do with the money they take from people for scratches as NONE of the cars are without scratches, so it’s definitely not to fix them!