VOXI Mobile
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Waiting over a month for a refund !!!
Worst customer services experiences ever. Always being fobbed off. Phone ordered on 8th Nov Returned on 15th Nov Confiremd received by Vodafone and signed for by Pip Hoy on 19th Nov Live chat with Voxi on 6th Dec confirming a return was being processed and a team from Voxi had been in contact on 21st November by email ro "Email will be sent to the customer next working day to ask them to contact us to process the refund", and no such email was ever received, including in spam/junk. Reconfirmed they had all correct contact details. Was told team will be in touch again within 5 days to process refund. No such contact at all. 16th Dec 5.15pm - Live chat again, fobbed off by rep called Saurabh when asked to be put through to a manager for help after he stated it takes 30 days for a refund - he did not even look into the account or take any details. Told me to visit a local Vodafone store and take it up with them and then closed the chat !!!! 16th Dec 5.30pm - tried Live Chat again - more helpful rep - looked into the account - said he cannot look into why refund has not been made and asked for me to call: "03333040172 they are called as Moto refund team, I am unable to share the exact refund details, as I am unable to access it here, so to get the exact refund detail, please get in touch with the team, and I am pretty sure you will get your refund soon by connecting with the team." The team is only avaialable from 8am to 4pm, so will try there tomorrow. But in summary would not ever think of doing business with this company ever again, even if they are part of vodafone. My payment for the phone was taken within 30 mins of placing order, so how they can justify 30 days to make the refund is beyond me !!!