Paisley Freight
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Unbelievably unhelpful customer…
Unbelievably unhelpful customer service! They make Yodel look competent! I waited in all day last Thursday because Paisley Freight refused, when asked to provide an ETA for their collection. Eventually at the end of the afternoon a man with a van turned up and the frustrating thing is that he had a time window on his electronic gadget that arranged his collections. Surely Paisley Freight must have had that infobut why did they withhold that info from me. They just refused to give an ETA and said that their terms and conditions did not give ETAs. The transfer went okay but they really should treat their customers better. It costs little or nothing to provide an adequate customer service but can lose a lot of business if customer service is as unhelpful as this.