Effy Jewelry
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Treated like a redheaded stepchild …
We bought a diamond tennis necklace from Ana/Andre for $17,000 onboard the Norwegian Breakaway that the associates claimed were natural diamonds. However, when we picked up the receipt readied 2 days later at the time of disembarkment, the receipt indicated that they were lab grown diamonds. Once at home the next day I contacted customer service by email and received a terse reply that the receipt indicated “lab grown diamonds” and to send the diamond necklace back if desired. There was no attempt to decrease the price of the necklace which was 50-85% overpriced. Their website states that every customer is treated like family but experience made me feel like a red headed stepchild. I will send the necklace back and NEVER do business with them. UPDATE "A FEW IMPORTANT DETAILS" WOW! Typical corporate response in taking no responsibility for the problems with this transaction. Obviously, if Effy was committed to transparency I would have received a receipt at the time of purchase and not 2 days later the night before the end of the cruise. Andrea, that is an OUTRIGHT FALSEHOOD. Andre and Ana submitted to me that they were natural diamonds and repeatedly told me that they were natural diamonds. I’m returning the necklace waiting for a full refund.