Holland America Line
View company profile →
Room 4005 HAL
We are currently on a holland American cruise 1-14-2025. We bought a unobstructed veranda but we sit here looking at a white wall! We can see if we're looking over the edge of the shop. Room 4005, then we are trying to sleep and the music and bass drumming from the theater is coming through the room. I wrote to them letting them know how disappointed I was. They asked that we see them at customer service. The lady asked what our problem is and I told her. She went to the back office came back and said we needed to call them when it starts up again and they will send someone to check it out. I said that they know of the problem with not just our room but many in that area and she said it didn't matter that they need to verify it. So I'm sitting here with the banging music going on looking at a white wall and thinking what is the point of calling them. They will just show me how stupid we are for booking on this cruise line. Sometimes our only choice is to decide who will get our vacation money. HAL will not receive it...