Meatless Meal Prep Co.
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£82 in the bin, and no response from the company.
I was super excited for some prepped vegan meals and made an order for a split delivery, costing £82. The first delivery was sent out due to be delivered on a day which was 30'c. Despite the packaging and delivery instructions stating not to be returned to depot, it was. I spoke to the customer services at Meatless who informed me that the packaging will keep the meals fresh for 48hrs from leaving them, and guaranteed the delivery the next day. The next day it still was not delivered. My next package was due and that too was not delivered. 5 days after the original delivery date, I received a box of bashed up, open containers of food that had to go in the bin. Charlotte from Meatless apologised profusely and halted the second delivery, explaining they will resend the box fresh, with extra meals and a refund as an apology. I understand that delivery issues aren't their fault, and gave plenty of space for this start-up to rectify the issue. That was June 27th. Last email July 2nd. I've emailed weekly, then monthly both direct and to the main address, used their web chat and tried to call... But the website has removed their telephone number! 4 months has gone by and I haven't heard a single response, nor my deliveries, or a refund. £82 literally in the bin.