Crunch Fitness
View company profile →
AVOID THE HEADACHE OF ENROLLING AT CRUNCH FITNESS
So I tried to enroll at Crunch Fitness (Newark, DE) location during their "$1 down, 2 months free" deal. I tried for almost 1.5 hours online. The website is terrible, and kept changing my location. Anyway, It also rejected 2 working credit cards, and 1 debit card. The deal got extended so I tried again the next day at the gym itself. I tried one of their tablets, and a computer. Didnt work there either. Tried multiple cards again, and other people were having similar issues. Staff told me "that the systems must be crashing from this incredible deal". I asked if they could just do it manually, and the staff member said he could but it would be more $ down, and only 1 month free. I was like no thats not what I want. Then the staff member asked if I was planning to work out, and I said yes. Although, he then said "well I guess I can let you work out today" like its some favor to let me work out since your systems dont work. So he calls the GM (Madi) who tells him that they will get in touch with a member of the marketing team who will send a contract to me to do manually the next day or so. THAT NEVER HAPPENED. Nevertheless, i tried to do register one more time the next day online, which didnt work either. (So i tried 3 different days, over about 2 hours just to enroll). I then emailed Madi at least 4-5 times over the next week so I could come in, and do it at the gym like they had said. We kept missing each other, and finally when I had days off, I emailed her and I asked if I could come in. Then she says "oh well the $1 down 2 months free deal is gone, but you can do the $5 down and 2 weeks free". So THEY WONT EVEN HONOR A PROMISE TO ME TO FIX IT. So no, im done with this gym, which is a shame bc its a nice space; but I HAVE NEVER HAD THIS MANY PROBLEMS WITH ANYTHING ONLINE. Nor a staff or a manager who seem to know nothing about how to sign someone up for a well.... gym membership. Ill stay at Planet Fitness where I never had an issue. Its a little more expensive, but never had one problem that couldnt be fixed quickly. Can you imagine trying to fix a billing problem with these people? More or less trying to cancel a membership??? Incompetent staff and manager, and it seems like these issues are gym wide. 500+ reviews with a 1.8 star average, and 78% negative! What a joke. AVOID!!!!!!