HotelPlanner.com
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Incorrect information and ovecharged
I called the number for what was supposed to be Quality Inn in Dickinson, ND. When time came to confirm the reservation, it was for a different hotel in a different state! When I tried to cancel the transaction, the person I was talking to found a place in the correct city. I verified the information including the fact that I had a pet. I was told the fee quoted included the pet fee. When my bill came, I was charged a higher amount than was listed and also charged by the hotel a separate pet fee. The hotel did not receive the pet fee from HotelPlanner. When I questioned this I was first disconnected. When I called back I was offered apologies and a 15% credit. I will not be using this platform again.