Gravity Active Entertainment
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Discrimination and abuse
I booked a party for my kids birthday on the 29th of Jan for 26 kids at Gravity Starcity Birmingham. We had multiple issues, which the manager did not try to sort. The worst was that 2 of my kid's guests were held at reception over 10 minutes as staff were saying there were no more spaces. When i went to check we still had 4 places left. Anyway i have emailed another lady manager and she understood my problems and offered 8 codes for free passes. I asked if i can share these codes with the kids affected by their staff. She emailed back saying yes. On the 11th of feb my friend took her kids to Gravity Starcity to use 2 codes. She was told she is not entitled to them. She called me to clear this aspect with the manager...i was on loudspeaker. He was insisting that if she uses them i need to be present...i was trying to explain that this is not mentioned in the email when the lady manager said it is ok to share them...he kept telling my friend to move aside, refusing to help her or listen to me. He completly ignored her issue and told her that she needed to leave in front of everyone there and her kids. As she was leaving she met the supervisor who understood her situation and accepted to help. Gave the kids bands and offered slush. The manager saw the kids getting ready to go in and pulled them out, in front of all present and LIED that she used a swear word....she never did because i was still on the phone with her. This man has discrimimated her, abused his power, showed no signs of empathy, never wanted to help...he just wanted to show us WHO HE IS AND WHAT POWER HE HAS. He threatened her to go or he will call security, her disabled son was traumatised that they would arrest his mum. I never believed something like this could happen in front of so many people especially kids. This man's behaviour is appalling and outrageous!