JS Law
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What a horrible experience from start…
What a horrible experience from start to finish! I am extremely disappointed in the way JS LAW handled the sale/purchase of our move. I was referred to JS Law by my Estate Agent (Purple Bricks) who advised us that JS Law were really good and would get our house sale through in 7 weeks, this was not the case at all! Like I say we were told on New Years eve that JS LAW would get this through in 7 weeks, what a lie that was! Our conveyancer, Saima was assigned to the case and initially was fine but then seemed to just disappear! It also took her 2 weeks to re-start our case after our first house dropped out. She just didn’t seem to know what she was doing at all, Purple bricks had to step in and help her. We would email and email with no reply, we left voicemails with no calls back and would ring and ring JS LAW with no answer. We were told searches would be 3-4 weeks max and when we called to chase them after 5 weeks, we were told they still were not back! We would be asked for information and send this back within a matter of hours and then 2 weeks later our buyers would ask if we had done this, which we had but JS LAW hadn’t even bothered to upload it to our file or send onto our buyer’s solicitors. We confirmed certain information 2/3 times, and this was never passed on either. Saima then seemed to disappear and was out of office for around 3 weeks in March when we needed her most, the only person we could get through to was Emily after many times trying. We rang the week before exchange and were told that our case was waiting for sign off (24th March and that it would be signed off that day) by a manager, but this was still the case when we called on the Wednesday two days later! After telling them we needed to exchange on 31st March no fail. We were then told by our buyers not JS LAW that we were going to exchange March 28th and could we ring JS LAW to give consent. Again, we tried and tried to call, and it took us all day to get through, by this time it was too late, and we would have to try again on Monday 31st March (the day before deadline for the change in stamp duty on the 1st April) At 9am on March 31st our buyers called us again to say they had given consent and everyone below them had as well and we just needed to speak to JS LAW (because god forbid, they called us, their paying customers) to give our consent to exchange. I kid you not we called them 150 plus times that day and we got through to them once! It was that embarrassing that our buyers were even calling them, as were our buyers’ solicitors, purple bricks, our vendors solicitors, and the vendors letting agent. We tried calling the teams line, Saima’s line, Emily’s Line and every other phone number we had and nothing. This doesn’t include the emails and texts we also sent that never got replied to. This lost us precious time and our buyer’s solicitors had to request two extensions on exchange day. We finally got through about 2pm and were told by Emily she wasn’t dealing with our case anymore and a girl called Tavleen was dealing with it and would call us asap, that call never came and I’m still waiting for it. I gave consent to Emily and then got a text around 3pm saying we had exchanged, and completion was set for 31st March. Once again, we got nothing back from them regards completion after many more phone calls, texts, and emails. They shouldn’t have taken consent knowing full well we probably wouldn’t complete that day as that meant we couldn’t pull out of the sale if this did go over the time frame. I was sat in the letting agents waiting for the keys only to be sent home at 5pm to say JS LAW had made no contact with anyone at all and that we had not completed and would now have to go home, but all our furniture was either in vans or in our new house’ garage, All our buyers possessions were in our house and we had to sleep on a mattress in our house surrounded by all our buyers things and they had to sleep elsewhere! The only call I got from them that day came at 6pm saying that we had not exchanged which was no use to me at that time of day when I was trying to figure out where to sleep that night, also trying to organise my 3-year-old and where she was going to sleep! This is simply not an acceptable service and was just embarrassing! especially given that JS Law prides themselves to be unparalleled in their service and they are also not the cheapest solicitors and charged us a lot of money and we didn’t get the service we paid for at all. The letting agent of our vendors said they had never seen a case like this in their 30 years of working for the company which just shows you how terrible they were. I have made a formal complaint in regards to my case as I have paid for a service I simply did not receive. I will never use their service again.