Eugene

Jun 6, 2025

Aggressive & Unhelpful Support – Overcharged Despite Spending Cap

I was charged £5.04 for just 0.15GB of data, despite having a spending cap set specifically to block any usage beyond intended purchased bundles and services. I was told multiple times that the cap would prevent this, but it clearly failed. When I called to complain, the agent was dismissive, inconsistent, and refused to acknowledge the issue at first. I was only able to get a complaint registered after I insisted repeatedly. I was told I'd get a resolution in 24–48 hours — it’s now been several days and still nothing. I’ve contacted Lycamobile both via phone and email, and I’m still waiting for proper closure. The experience has been exhausting, and it’s shocking how poor the complaint handling and transparency have been. Up until this incident, I had no major issues with Lycamobile. But this experience has seriously damaged my trust. I do not recommend them. Update 11/06/2025 – Their public response contains false information. The £0 spending cap was active, confirmed by support, and a key condition of the contract. Misleading public statements may constitute misrepresentation. I’m still awaiting resolution.