Intrepid Travel
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This firm is violating Australian consumer law
Like many others I have been dudded by this firm. One Indonesian tour was cancelled during the tour and another I had booked was cancelled before its start date. I also had to cancel two Garuda flight bookings at the Denpasar airport on 17 March during my booking of an earlier flight to get me home to Australia on the following day. Garuda advised me they would refund for the unused flights but to Intrepid, not directly to me, because they were booked through Intrepid. Even though I have supplied Intrepid with copies of all the necessary documentation there has been no attempt at reimbursing me for the flights or for the unprovided travel. I just sent another complaint to Intrepid Travel and got their standardised automatic response telling me how busy they are. Busy doing what, given that they are not offering any tours with a start date of before the end of September 2020? If any of you, like me, are members of CHOICE, can I suggest that we nominate Intrepid Travel for this year's Shonky Award? After I posted this Trustpilot review I received a comment from Intrepid Travel: "Hi Rob, we want to thank you for the patience you’ve shown us while we have worked through some of the challenges this pandemic has presented for us. The vast majority of our customers have been happy to receive a 110% travel credit, however, we understand that a credit for future travel may not be suitable for some of our customers. If a credit doesn’t suit your personal situation please complete our feedback form... [link omitted by myself]. We will endeavour to respond to all requests as soon as possible, however, due to the current impact of global restrictions our customer service and sales teams are working from home and this has therefore impacted our response times. Please note that we are working through requests in order of the date they were received and you can expect to receive a response within 2 weeks." The URL of the form is incorrect (wwww!), and in any case I have already e-mailed all my concerns with Intrepid Travel to Intrepid Travel. Why are they asking me to fill out a form which would only duplicate information Intrepid Travel already has? I'd point out that I was initially advised by Intrepid on 13 March there would be a 150% credit, but then the amount suddenly dropped to 110%. I never asked for credit of any kind. I just want my refund. May I advise all those who are as unhappy as I am with Intrepid Travel's violations of consumer law that Slater & Gordon is now taking enquiries regarding a class action? See their website.