VOXI Mobile
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The end of Voxi
Been using Voxi for a few years without any trouble, then they switched off my internet data for watching UK TV which is listed under the Unlimited Video service. After 24 hours of frustrating support conversation, they admitted to stealing data by deducting what should have been covered by Unlimited Video, but then refused to give it back. They disconnected me and refused to reconnect my account. That was the Voxi support team, and for those of you thinking how great it is for Vodafone to reply here and offer to help, stop! Because I contacted Vodafone after Voxi wasted my time, and Vodafone did exactly the same thing, another 24 hours out of the same playbook, "treat customers as idiots, keep repeating the same responses, change names, then act as if you don't know and make the customer repeat themselves over and over until they give up and leave us alone, and in the end, send them to the help chatbot to get rid of them!" I had 4 different people ask me the same question in succession in the same chat window. It's like that game where they pass the conversation on to the next person, but don't tell them what went before. its like the goldfish going one more time around the bowl, and forgetting everything in the process. And then after doing that for 24 hours they tell you to go talk to a different department, where you can start again. As a customer experience, it's shocking but consistent, so no doubt that's how they planned it to be. It's the experience they want you to have. And after 48 hours of being asked the same question by different support people, I gave up, but even then they continued to tell me what an excellent service they were providing, and that they were all fantastic at their jobs. I told them their service was the worst, but they corrected me and told me I was wrong. In the end, they frustrated me so much they got their way, they won, I couldn't bang my head against the wall any longer. If you using Voxi, and think you're getting free video streaming, think again. Go and check, because your data will be going down the drain, but even when they admit it, you won't get anything out of them. Anywhere else, it's called stealing, false advertising. I've cut this short, because I've had enough, but a truly appalling display of big company couldn't care less about what they had done, but when they're not listening, its hard to get anyone to understand and do anything about their own errors.