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Trustpilot ignores it's own policies…
Trustpilot ignores it's own policies about not allowing disrespectful and rude comments when it comes to reviews. However, Trustpilot allows disrespectful and rude comments to be made. Permitting the response from a reviewer who reacted to a negative review of a company and referred to the person as...."an insufferable c"...is not what one expects from a company that states that reviews using degoratory language will not be allowed but then refuse to remove the comment. What you permit you promote and one has to assume that Trustpilot has no concerns about crude expressions directed at people who leave negative reviews. At the end of the day, people can only comment on and describe their personal experience. If someone had a positive experience dealing with a company, that's great, but there is no justification to refer to another person as ' an insufferable c...' just because their experience was negative and they left a review accordingly.