Princess Cruises
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Sky Princess Room B502
If you are allocated this room be sure to take ear plugs! There were loud noises in the wall in our room when at sea. After 3 nights we complained to Customer Services who sent a lady to our room, but at the time the ship was not moving, so nothing to hear. When we set sail we contacted CS again and the same lady came back to our room and acknowledged the noise was loud. She said she would get a carpenter to contact us. Nothing happened until at 0300 hours we could not sleep because of the noise so we rang CS yet again. An engineer came to our room, stood in the doorway, made the comment "that's not good" and walked away. Eventually we got to speak to Ines Lucas the Guest Services Officer who was next to useless. He said the noise was due to cabling not being tied down properly! This inside a metal framed wall. He also told my husband to shut up when he tried to explain the danger of this issue. He said they could not allocate us another room as the ship was full. He offered compensation against another cruise but we rejected that as we never plan to cruise with this company again. We asked for payment to be credited to our bank account, but he was unable to do this. He told us to contact the company on our return as they would have all the details of our problem on email. We contacted the CEO who has never bothered to reply. We received a general email stating the volume of noise in the room is a personal choice. What is very loud to one person may not be a problem to another. This was so loud it could not be ignored. The lack of sleep impacted the following days when we were on trips and not able to take full advantage of the areas we visited.