CE
Celebrity Cruises
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Damaged suitcase
Celebrity cruises damaged the retracting handle of my suitcase and are only offering 60% of the cost to replace it. Told me to take it to the repair shop but there are no suitcase repair shops in Edinburgh. The retractable handle is so bent it will not retract deeming the case as unusable. I reported this in the terminal, filled out the forms, took pictures and videos. I sent it to the relevant dept but they are not willing to payout the replacement cost. I have sailed over 10 cruises with them but they could not careless. They are taking 40% off the cost saying it is depreciation value, i am astounded at this pettyness. Surely if you damage a suitcase you replace it in full.