REM-Fit
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First and replacement mattresses were faulty
First mattress was faulty and my contacts were ignored until I placed a message on social media about the difficulties. They did not replace promptly as they claim to have done, it took a lot of stress to get to that stage. The fault caused injury. Replacement was eventually made but is not of the same firmness of the original order despite them saying its the same spec it definitely is not the original was firm this one very soft they excuse this with the fact they have a new supplier but the difference is vast, i have invited them to check and also the 2nd mattress has already given way badly in less than 2 months has become faulty. They are noting I didn't tell them of the fault, but I did many times and invited them to assess which they are ignoring and refuse to deal with this as a fault. They now want to charge me for what were free pillows and cover at £100 instead of a full refund. They note that the pillows and cover have a value, but they were misleadingly advertised as free complimentary and in this case were an apology for the first error, I didn't even know I was getting them. I would not have bought them but now they want to charge me for this. No fault of my own but if they onky partially refund me I am out of pocket. They note in their response it's due to use of the mattress for 2.5 months. The guarantee is advertised as 8years but they won't assess that it's faulty for that to apply. Terrible quality and service. Also they will only refund me if I remove this review, although thye now say thats not the case the communications did ask for this in a bullying way, so I am now lots out of pocket so I can do the right thing by others. Revised offer was 84% refund so basically I am out of pocket through zero fault of my own. Their response indicates a charge for using a mattress until it went faulty? Doesn't seem fair to me does it you?