Regain
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£240 for 20mins therapy.
The subscription method doesn’t work. We are ending up paying £240 for 20 minutes of couples therapy, through no fault our own. It’s a result of constant delay in replying to communication, therapist not turning up to our session and the availability being too few and far between. It’s a huge stress to ensure we’re fitting the four sessions in before the bill rolls over to the next month. When selecting preference for therapists it’s all about the type of style or expertise of the therapist, who they are, and not availability. I requested a different therapist and their availability is not compatible either (we are offering 3 hours 4 days a week, it’s not a stretch). I contacted regain to request a refund, they offered finding another therapist but have not replied in over 24 hours.