RAC Mobile Mechanics
View company profile →
Also a 15hr recovery, not good enough
There seems to be a theme here, also 15hours for me. Call made 7pm on the Wrynose pass (anyone who has driven this road will understand what this means). I was given a lift by passer-by’s to make the initial call and was told 60-90mins. I raced back up the pass on foot (don’t recommend I’m 25degrees). I confirmed before setting off that once I was back at my car, I would have no reception and to pass this info on to the recovery staff so they knew. 830pm came and went but I was reasonable and waited until 930pm to leave my car to find a signal. Long story short is that I had to leave the car 4 times on a very isolated mountain pass and hike up 2miles every time they did not turn up within the time disclosed, to then be told another time. I pleaded the situation that if I was not in such an isolated area and having to physically hike miles to get each update I’d have been okay to wait. The issue was being given a time, failure to show, my allowing an hour or more for traffic/delays etc, then having to hike again to find out what was happening. I know that was not in their control anymore than mine but it did mean they needed to do better with providing accurate info. I was well prepared - water, extra food (I ran out eventually) and I had extra clothes and a sleeping bag. If I’d not had those I’d have been in trouble because there was no urgency and a location like that is not a priority it seems. I was offered a taxi and tow at 430am after another trip up the pass. At 730am, nothing. Back up I went and was picked up by a taxi at 10am - driver was fantastic. The tow truck was delayed so, leaving my car behind, I requested the car be diverted to a garage. The tow truck turned up with my car, at my home, just 30mins ago. He has now taken it to the garage so more wasted time. A truly dreadful first experience where communication is clearly lacking. I agree with other reviews - too many customers for the amount of engineers/transport they have available. An abrupt staff member on the 430am call, but the rest were empathetic. Sort the communication out and know it is not acceptable to leave anyone in such an isolated area having to hike miles for incorrect updates multiple times. I’m lucky I was okay with being in the middle of nowhere and was relatively prepared. For a non local it would have been horrendous