Gymshark
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Pretty Poor Customer Service with Gymshark
I have pretty poor customer service experience with Gymshark, i have returned an item and requested an update exchnage, the return stuck with with Evri as usual, its been 8 days, i even sent all the tracking information which gymshark arranged the tracking, i have politely requested an early exchange as i due to travel next week, unfortunately they can only exchnage once they receive item, which is fair, i then asked to process refund only when they received the item, they said they can't do it while its in transit, which is fair again i said take a note now and process the refund or let me know when you receive the item i will them what to do... You can see the whole experience for a simple request, i am expecting some degree of consideration when customer requests genuinely, terms and conditions always don't work because the process needs to be tailored for a better customer experience and it's important to build some trust on your customers. I had very similar experience with Mauvias brand their customer service is just top class infact they did everything they can almost instantly. I think its important for businesses to have close look at whats happening and tweak the system so the business will still run efficiently and profitably without loosing customers. I am not questioning or concerned about what customer support team does, but not every situation is same, don't go by book all the time. Please take this as a positive feedback to improve customer experience rather negative.