Wisper Internet
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Long standing Wisper customer review
As a long standing Wisper customer I have been satisfied overall with the service but it seems the pandemic hit Wisper and all ISPs hard with more remote school and job work, more gaming and more home entertainment and availability of bandwidth less than what we are paying for. So the technical slow downs and drops are understandable and the real time it takes for hardware upgrades is also understandable. My performance is hit hardest in the evenings between 7 and 8:30 pm CT in most cases. Occasional drops at work but for the most part, consistent. Along with Hardware upgrades promised by Wisper, I would like to recommend improvements in communications. Not necessarily more communications but perhaps methods. Those of us who work from home may not be able to take a status call from Wisper support personnel or techs due to conflicts with other online meetings, calls or tasks. Text messages and emails would be preferable as appropriate when we cannot answer calls from Wisper. Some tech response calls from Wisper come across as potential spam and I don't answer those and can miss a call back from Wisper. That said, i have also recommended Wisper to quite a few folks who do not have any other options for internet access. In several (most) of those cases they have not been satisfied with Wisper support and communications. Either long or non-existent replies to calls or incidents opened for their access and performance were the issues. Makes it hard to participate in Wisper promotions when previous recommendations do not work out so well, so I limit my recommendations accordingly and also provide the status i am writing up here.