Routes Car Rental
View company profile →
Routes cheap non-refundable rates are a Scam!
My plane arrived at San Juan Airport airport on at 3:45 PM. I got my bag and called the number to get the shuttle. It took 4 tries to get thru, but I found the place to wait. A lot of people were waiting for the same Allied van for different companies. We watched at least 3 of several other shuttles go by as we waited about 30 minutes. When the van arrived the driver made a big show of hemming and hawing and looking at peoples paperwork and phones. He finally let ten? of us on the van. By the time we got to the office we had wasted at least a half hour. by the time I got to the desk it was 20 minutes later. My reservation confirmation number was. NRLPD664388 thru Priceline for 4PM. I got to the desk at 5:10. The twerp at the desk informed me the non-refundable reservation was cancelled because I was over an hour late. I clearly would not have been but for the company's malfeasance.