Jo-Ann Stores
View company profile →
Jo-Ann online shopping
I used Jo-Ann online shopping. I was charged 2 .5 times the correct price. I see double charging has been an ongoing problem with Jo-Ann Online purchases. The color swatches are way off online so my fabrics didnt match which makes ordering online difficult at best. I canceled 1 of my 2 fabric choices and tried to reorder due to swatches being way off online. Clerk at Mansfield, Ohio Jo-Ann store could not even tell me how much the items were that she brought to curbside...said she didnt know. She was not interested in trying to help me resolve the double charge and made that very clear. JOANN STORES HAVE DISCONNECTED THEIR CUSTOMER SERVICE NUMBERS SO THE CUSTOMER REALLY IS STUCK HOLDING THE BAG WHEN THEY DOUBLE CHARGE. Customer service and billing problems are handled through email which is also not being answered in a timely manner. Not a positive experience. I would advise shopping elsewhere where you can talk to a customer service rep over the phone if you are double charged.