Secure Xsolla
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Xsolla Facilitated an Unauthorized Klarna Transaction—Then Refused to Refund It
Xsolla facilitated a Klarna transaction I never authorized—and then flat-out refused to refund me. Klarna processed the payment, but Xsolla acted as the merchant and received the funds. Despite the fact that the Roblox account involved isn’t mine and the email address used isn’t mine, Xsolla insists there’s “insufficient evidence of fraud.” I’ve contacted them multiple times, laid out the facts, and even offered to settle for a credit note. Their response? Robotic copy-paste replies and a complete refusal to engage meaningfully. No investigation. No accountability. Just a smug dismissal of a legitimate dispute. They even blocked the account that received the coins—but only after I told them it wasn’t mine. If they didn’t believe fraud occurred, why take action at all? This isn’t just poor customer service—it’s contempt for the customer. If Xsolla can take your money via Klarna and then hide behind vague policies, what does that say about their integrity? I’ve escalated this to Trading Standards and Action Fraud. If you value your money and expect basic decency from a company, steer well clear of Xsolla.