DermaWand
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missing DermaBrilliance brush
As listed on the website it says you also receive the brush to try. I was sent creams for my face which I didn't order or choose as I was told I did when I called customer service. I went to the website to start a new order and there is NOT one place where you can choose between face cream or the DermaBrilliance brush!!! I was on the website when I was talking to the "supervisor" Rose who kept telling me to send back everything and reorder it. Why can't I just send back the cream? I already waited 1 month to receive the DermaWand. I was told that my street name was missing on the order form it just the numbers. Why would anyone send out something with no street name after the numbers? I left my email address and my phone number so why couldn't someone call or email me to get the information and not SEND it out anyway. Ugh!! I worked in customer service for 11 yrs. and would never let a customer leave without resolving their problem to their satisfaction. I owned a DermaWand before and unfortunately dropped it and it broke. I love the product and even got 8 of my friends and 2 sisters to buy one! We even get together on Friday night for Derma dinner, drinking and dancing. I consider what is written on the website is false advertising. I would appreciate an answer to my "issue" . I shouldn't have to go through any of this hassle. I was so mad at Rose that I was actually shaking. I told her I wasn't; getting any results with her and that she was "stupid" and had no business dealing with customers! I am 52yrs. old and never have I told anyone working in customer service that they were stupid! Unbelievable! I thought she would have told me, " sorry for the mistake go ahead and keep the creams and we will get the DermaBrilliance brush out to you asap"! I don't need the face cream and was looking forward to trying your new product. I hope someone can address this situation. Caroline Kovacic