Medical Alert
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Unbelievably bad experience
Unbelievably bad experience. DO NOT USE this company. I believe they outsource their customer support, are totally unresponsive to customer needs, and in my opinion use predatory sales practices. In my opinion, they stole money from us. They refused to upchannel complaints to people empowered to respond beyond canned statements from service providers in the Philippines. For us, complete disappointment. I hope they go out of business. My wife has been reduced to tears on multiple occassions by customer support personnel that, though they are polite, are simply reading canned responses that are designed to stiff arm complaints. Multiple times they promised to upchannel complaints and have supervisors respond to our complaints ... no return calls. Repeated calls to “billing” or “customer support” lead to outsourced call centers who are not empowered to resolve problems and have no ability to connect with CONUS personnel. Absolute and infuriating crap. Please do not buy their products. Please put these idiots out of business.