Water Babies
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Stay away!
Wow....I really should have read these reviews before signing up.... I agree with most of them...stay away from this company. Their admin is appalling.... They offered a catch up lesson in other areas, some 30 miles away & times that simply didn't work for us. All we wanted was the ONE catch up lesson to be added to our current schedule. Simple really. They continue harp on about costs etc, refer to the t&c's and apologising for the confusion, and its all about the enjoyment for the little ones in each response. We was never confused.... quite condescending really. They then proceeded to take funds from a card which I had not authorised for the 4 weeks notice. We was not offered continued lessons in this time even though they had taken the payment for the cancellation period..the highlight was the instructor calling me to check if I was attending class still....& receiving emails from them saying its not too late to sign up for lessons 🤣 We are now in the process of escalating this complaint with our bank and further with the company. We have now also signed up with a new company who have been lovely and admin side of things spot on! 😀