Celebrity Cruises
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Bad customer experience
my husband won 250 dollar deposit for the next celebrity cruise we just had to prepay £150 deposit. we went through our normal agent in the uk who confirmed a price of £954 for the 2 of us, however they could not book it and had to go through the bluechip team in America. after more than 2 weeks of chasing the bluechip team they finally confirmed a booking £1294. the same day we rang to say this was wrong and that if we were to book today we could get it for £954. they said they could not give us the online price nor would they refund us the £150 deposit so we could cancel and book online. even though we had not agreed to the price before they went ahead and booked. after several hours on the phone to various depts, and spending hours writing emails, we finally got someone to revise the price. we still had to pay a bit more, but at this point I'd had enough.