I ordered and PAID two bikes 20 days…
I ordered and PAID two bikes 20 days ago (15.06.25), with an appointment collection the following week (25.06.25), as we were away, and we gave them an extra time to built the bike, on the collection day (25.06.25), I had a phone call, saying the the bike was delay, and we should go on Friday (27.06.25) instead of Wednesday, I asked if that would be sure, as we had a bike plan away, and I needed to know if we could continue with the plan, or we should cancel, they told me everything would be OK, and they would send me an email with the collection time for Friday, I was waiting all Friday for this phone call, It didn't happened, so I went to the store to ask a member of the staff, what was going on, for my surprised, the bike stand, was closed, and we were attended by another staff member, we explain our situation, he took my tlf number to phone me straight once they located the bikes. I recall the urgency of my weekend, and his answer was: no worries, the latest will be tomorrow morning (Saturday), as we have to assemble the bikes, but you could go away. This Saturday nothing happened, I had to cancel my weekend away, I had to pay the full weekend as I didn't cancel my accommodation and the activities on time, (over £600.00) as nobody gave me an answer, I tried and tried the customer services, and still today (03.07.25) nobody has been in contact with me to give me a solution after open a complaint, and still today, I haven't got any idea about where are my bikes, but the funniest thing, is that the shop staff, haven't got any idea about what's going on.