PCS LEGAL
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Just; Don't!
PCS Legal must surely be the worst conveyancing law firm in the UK. I get that solicitors may be difficult to get hold of at times, and routinely ignore emails and phone messages, but PCS takes incompetence to a whole new level. PCS Failed to advise upon the existence of a legal charge against my property, and failed to offer advice upon how I should go about having the charge lifted. This is the sort of things which you pay solicitors for, right? In fact, PCS seemed not to care whether this omission derailed the entire sale and purchase chain, or not. Complained to PCS client service team, who rejected my concerns without having properly investigated the issues highlighted, despite having taken more than twice their promised response time to carry out said review. Following eventual completion, PCS withheld my balance payment due (Some tens of thousands of pounds!) without reason or explanation, failed to provide a completion statement, and then failed to make a payment to my estate agent from remaining balance, again with no justification or explanation. There are other complaints, such as double charging for identity checks and money laundering checks which, at the time, infuriated me, but now I've just become a little numb to it all. Again, it seems that the client care team really doesn't. Still they have not replied to my closing complaint submitted in early December. I just cannot believe that a self - proclaimed "professional" law company can operate in such a slovenly, unprofessional manner, and care so little about its reputation? First edit: Thank you for your reply. I actually complained during October, so your reply to my complaint took two months, waaaay beyond your promised reply time of 28 days. In the event, I rejected your reply, as it was very evident that no effort had gone into generating the report, containing, as it did material inaccuracies and falsehoods. I complained again in December, which your team has not as yet replied to, a further 2 months down the line. I'm astonished that your conveyancing team are as poor as they are, but I'm even more astonished that your client care team are useless also. If you feel that you would like to spend a little time, effort and money to improve the professionalism of your organisation, I would be more than happy to help with this through a short consultancy project with yourselves. At the moment, your company is just wide open to criticism and even litigation, as no one appears to know what is going on, and worse than that, no one seems to care. Best regards Dr G W Sutton