Lloyds Banking Group PLC
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Disgusting treatment of a pentioner
My mother changed over to Lloyds from Santander, because she was constantly experiencing fraudulant withdrawls from her account. Lloyds promised to transfer all of her existing direct debits and accounts over and make the experience stress free, as she is 80 years old and was deeply concerned/frightened by what was happening. Since the transfer of accounts, all of my mothers direct debit accounts and services connected to the bank have been closing down one by one, because none of them were moved over from Santander and the companies cannot claim their money. Also since the transfer she has received 5 pins from Lloyds for her card and NONE have worked leaving her with no means to get cash to pay for shopping etc. She has even spoken to the manager of the bank and nothing has changed. This is supposedly one of the UK most respectful Banks treating a pentioner like this. I spent tonight on the phone trying to calm my sobbing 80 year old mother down and reassure her that we would get things sorted. Absolutely disgusting/abusive behavior. I hold Lloyed 100% responsible for this. They should be ashamed of themselves and held accountable for their behaviour.