Mint Mobile
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Horrible Customer Service with Second-rate Carriers
Customer Service and it's depts.(account management, payments) are: 1) nearly impossible to understand 2) were either dishonest or inept about a SIM replacement assuring me that everything was good and I'd receive a new SIM-{I had to order twice} 3) have hung up on me on the phone, and inside a chat 4) do not "monitor" emails to support@mintmobile simply refer you to chat 4) seem to not care one iota for existing customers 5) according to Customer Service on the 4th phone call, there was no record of my purchase or time spent on the line with them and the various counterparts. 6) Give absolutely zero grace period even when they were at fault. Long story short- I made the colossal mistake of leaving my phone on a train and was never able to recover it, had to order a new phone compatible with Mint, and order a Replacement SIM which I did twice. By the time the SIM came, my "Plan" expired which was on the same day I received the new SIM which made the SIM invalid. So they sold me a new SIM without so much as an email letting me know about my plans expiration and refused to Activate my phone without paying the full amount $145. The conundrum is this: I am on Disability and receive my benefits usually 2-4 days before the 1st of every month and have never paid Mint before the 25th on any month yet that is when my plan expired?? Absolutely horrible Customer Service and I'd recommend ANY other Carrier over Mint Mobile, no matter how funny Ryan Reynolds thinks he is.