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Townends Estate Agents
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Put a terrible tenant into our flat
Put a terrible tenant into our flat. Contract signed was 2 year fix with no break clause (we clearly should have checked more carefully as never previously come across a tenancy with no 6 month break clause). Had to evict tenant due to all kinds of issues including rent arrears etc. Guarantors document they got the tenants mother to sign turned out not to be legally compliant and worthless so we have potentially lost thousands. Then they failed to comply with their own complaints procedure. Awaiting a final response to our formal complaint which is now days overdue according to their - respond within 15 working days.