China Airlines
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Fly with Qatar or Emirates. Trust me.
My China Airlines experience was probably the worst experience I ever had with an airline. I split this review in 3 parts: - Booking and arrival at airport - Flights to Indonesia - Flights from Indonesia back to Austria --Booking and arrival at airport-- During the booking process on their (compared to other airlines) terrible website, it seems that I entered my wife's first and last name in the wrong order. When we arrived at the airport in Vienna we were told, that my wife would not be able to board the plane and there was absolutely nobody working at China Airlines, capable of changing the order of her names on the ticket because it was a Saturday and nobody works in the ticket office on Saturday. We were forced to book all four of her flights again, standing in front of the China Airlines counter at the Airport, with our plain leaving any minute. What a lovely start to your holiday. I spent almost 10 days in a constant back and forth with the Austrian China Airlines ticketing office to finally get back the money for my wife's initial booking. I also explained to them, that nowhere on their website the order of first and last name can be seen or changed again, once they were typed in wrong - all my feedback regarding this matter was ignored. -- Flights to Indonesia -- Not much to complain, comfy plain but rather distant stewards. Definitely used to better service from other airlines. Food on the flight from Vienna to Taipei was ok, food on the flight from Taipei to Indonesia was inedible. -- Flights from Indonesia back to Austria -- The WORST food I ever came across on a plane. Period. The only thing good about these two flights were the empty planes which allowed us to stretch out a bit. SUMMARY China Airlines was by far the most uncooperative and incompetent airline I've had the opportunity to fly with. Starting with their unfriendly and unhelpful staff at the Viennese Airport, along with their support team I can not say much good about them other than that there's a great selection of movies to choose from on long distance flights. This whole ordeal caused not only a terrible start to our holiday but cost me an extra €700 because of how short-term the new bookings had to be. Thank you China Airlines but I think this will have been my last booking with you.