Repairparts
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Terrible communication and very rude
I ordered a part for a kitchen sink on 8/16/23. By 8/22/23, I had still not received any kind of tracking number or order confirmation from the website. I tried to contact them, and they have no phone number available on their website, only email inquiries. When I tried to find my account on their website to find an order status, the link emailed to me showed up in my gmail as a suspicious link that may be a phishing scam. At this point I became concerned and looked up reviews for the website, which were nearly all negative. I called my credit card company and had them hold the payment, as at this point I had no package or evidence of one being sent. A few days later, I received an email from the company threatening to add on a fee of $1000 for doing a credit chargeback. When I tried to email them back that I had no information on the order and their email links show up as a phishing scam, they were unapologetic and doubled down with additional threats of sending my account to collections and filing a police report, and were extremely rude and condescending in tone the entire time (over a $28 order). Eventually I did receive a package and at that time took the hold off my credit card. However between my experience with their “customer service” and other negative reviews, I would never order from them again and wish I had seen reviews before I did the first time.